KEYFIRST Technical Ticket - Professional Telephone Assistance for OBD Automotive Key Programming

General Description

The KEYFIRST Technical Ticket is a single-use telephone assistance service that allows you to directly reach a technician specialized in automotive key programming. This service is designed for professionals who want to avoid critical errors during OBD key coding operations.

With this ticket, you receive expert, real-time guidance from an operator who fully masters diagnostic, immobilizer and programming procedures for the main machines available on the market.

This service is valid for one use only and cannot be used on Saturdays.

Benefits of the Technical Ticket

Immediate and Professional Telephone Support

A KEYFIRST technician guides you step by step to help you perform key programming safely, reduce errors, and avoid situations that may immobilize a vehicle.

Secure Your Coding Operations

Automotive key programming can cause major issues if mishandled: BSI lockouts, loss of communication, incorrect key coding, destruction of an original or new key, or full vehicle immobilization. Expert assistance significantly reduces these risks.

Advanced Knowledge of OBD Machines

Our technicians are highly skilled with the leading brands in the industry, including OBDSTAR, Autel, Silca, IEA, Xhorse, Xtool, and Keydiy. They guide you through the procedures specific to each tool and each type of vehicle.

How to Use Your Technical Ticket

1. Purchase the Ticket

Purchase your KEYFIRST Technical Ticket directly on our website.
Credit card payment is mandatory. Account billing is not available.

2. Update Your Equipment

Make sure your machine is fully updated before calling.

3. Internet: Mandatory Hotspot/Tethering

Enable a hotspot/connection sharing between your phone and your programming tablet.

4. Contact the Sales Department

Call +33 (0)4 83 97 03 08 to be connected with a technician.
Service unavailable on Saturdays.

Technical Ticket Usage Hours

Technical Tickets cannot be used on Fridays after 3 p.m. or on Saturdays.

Support hours:

• Monday: 9:00 – 17:30

• Tuesday: 9:00 – 17:30

• Wednesday: 9:00 – 17:30

• Thursday: 9:00 – 17:30

• Friday: 9:00 – 15:00

Supported Machines

Assistance applies only to automotive key programming via OBD.

Compatible machines:

• OBDSTAR (all series)

• Autel IM508

• Autel IM608 / IM608 Pro / IM608S

• IEA Zed-Full

• Silca Smart Pro

• Xtool Xpad Elite

• Xtool Xpad 100 series

• Xtool H6 Pro series

• Xhorse (all series)

• Keydiy KD900

• Keydiy KD-X2

• Keydiy KD-Max

• Keydiy KD-X4

For any machine not listed, please contact the sales department before purchasing the ticket.

Non-Covered Interventions

The Technical Ticket does not cover:

• bench/table/EEPROM programming,

• troubleshooting of key-cutting machines,

• initial setup or first-use configuration of any device.

Liability and Conditions

KEYFIRST cannot be held responsible:

• in case of vehicle lockout if the aftermarket key was not supplied by KEYFIRST,

• if post-programming procedures are not followed,

• if the vehicle battery voltage is insufficient,

• if the tablet is not charged or not updated,

• if errors result from non-compliant equipment.

All information is provided for guidance only;
this document is not contractual and may be modified without prior notice.

Premium Alternative: KEYFIRST+ Subscription

For professionals performing numerous programming operations, the KEYFIRST+ annual subscription offers:

• unlimited and priority technical assistance,

• direct access to five specialized technicians,

• expertise on OBDSTAR G3, ZEDFULL PLUS, XHORSE, KEYDIY, Autel,

• a permanent 5% discount on aftermarket keys, shells, remote controls and automotive consumables.

For non-members, the Technical Ticket remains the ideal one-time support solution at €16.50 excl. VAT per session.

FAQ – KEYFIRST Technical Ticket

Does the Technical Ticket work with all machines?
Only with the machines listed above. For any unlisted model, contact the sales department.

Does the assistance cover complex programming tasks?
Yes, within the limits of the OBD procedures supported by the manufacturer of your device.

Can I use the ticket at any time?
No. It cannot be used after 3 p.m. on Fridays, nor on Saturdays.

Does the Technical Ticket guarantee the outcome of the programming?
No. Success depends on the vehicle’s condition, power supply, updates and the equipment used.

How can I receive faster or unlimited assistance?
The KEYFIRST+ subscription offers priority access, unlimited support and better long-term value.

Sales Department Contact

Phone: +33 (0)4 83 97 03 08
Monday to Friday, business hours

All information is provided for reference only.
This document is not contractual and may be modified without prior notice.