Keyfirst+ support: key programming hotline | Keyfirst

Keyfirst+ support: technical hotline and automotive key programming assistance

Keyfirst+ is the leading technical support service in France dedicated exclusively to automotive key programming. With a team of five highly qualified and specially trained technicians available Monday to Saturday, Keyfirst+ provides comprehensive assistance for automotive key programming needs. This service is designed for automotive locksmiths, garage mechanics, multi-service cobblers and independent technicians who need expert support in the field to quickly resolve blocking situations, validate a procedure or manage a complex vehicle case.

Keyfirst+ support is available in two complementary forms: per-intervention tickets (single or pack of 10), for occasional assistance without commitment, and an annual subscription combining unlimited hotline access and access to the Keyfirst+ website. Keyfirst works in close collaboration with OBDSTAR™, Xtool™ and IEA ZedFull™ to guarantee up-to-date technical expertise on the most widely used tools.

Keyfirst technical tickets: per-intervention assistance

The Keyfirst technical ticket is the basic support unit: it provides access to a direct technical assistance intervention by a Keyfirst+ technician on a specific problem. The ticket is used by completing the online form, which allows you to describe the vehicle, the tool used, the procedure attempted and the problem encountered. This method ensures each intervention is handled by the most competent technician for the described situation. The single ticket is ideal for professionals who face occasional difficulties and don't need a permanent subscription.

The Keyfirst pack of 10 technical tickets is the economical solution for professionals who regularly use technical support, with a lower unit cost per intervention. Tickets in the pack can be used as needed, with no time limit.

Annual Premium Support subscription: unlimited hotline + Keyfirst+ access

The Annual Premium Technical Support 2026 is the most comprehensive offer in the Keyfirst catalogue. It combines unlimited access to the telephone hotline and access to the Keyfirst+ website for 12 months. Available in one payment or in two instalments, this subscription is aimed at high-volume workshops that cannot afford to be blocked by a procedure and need responsive, expert daily assistance. Unlimited hotline access means no intervention counter: technicians can call as many times as needed throughout the subscription.

The Keyfirst+ site access only (no hotline) 1 year 2026 is a lighter option for professionals who want access to the Keyfirst+ documentary resources (procedures, videos, vehicle sheets, database) without the telephone hotline.

The Keyfirst+ technical website: your key programming database

The Keyfirst+ website is the online technical platform accessible to all subscribers. It allows easy selection of key procedures and references matching the make, model and year of the vehicle in question. For each vehicle, the professional finds step-by-step procedure sheets, key programming assistance videos, key and transponder compatibility information, and specific warnings for special cases. This database is continuously updated by the Keyfirst technical team in line with catalogue tools: OBDSTAR™ (Key Master G3, DP Plus), Xhorse™ (VVDI Key Tool Plus, Dolphin XP005), Xtool™ (XPAD 3 Elite, X100 PAD 2 Pro), IEA ZedFull™ Plus and Autel™. The Keyfirst+ website is accessible 7 days a week, 24 hours a day, from any device directly in the field.

Why choose Keyfirst+ support?

Keyfirst+ is the only support service in France built exclusively around the automotive key programming tools distributed by Keyfirst. The five-person technician team is trained across the entire Keyfirst catalogue, with particular expertise in OBDSTAR™, Xtool™ and IEA ZedFull™. Unlike a generalist support service, Keyfirst+ technicians know precisely the tools you use, the specific procedures for the French versions of these tools, and the common field cases on the French and European vehicle fleet (Renault™, Peugeot™, Citroën™, Volkswagen™, Mercedes-Benz™, etc.). This specialisation drastically reduces resolution time and ensures concrete, immediately applicable answers in intervention situations.

Frequently asked questions about Keyfirst+ support

What is the difference between a technical ticket and the annual subscription?
A technical ticket is a one-off intervention: you pay per intervention, with no commitment. Ideal for professionals with rare or irregular support needs. The annual Premium subscription gives unlimited hotline access for 12 months plus Keyfirst+ site access. Recommended for workshops that regularly work on automotive keys and need a permanent safety net. The site-only access (no hotline) is an intermediate option for autonomous technicians who simply want the documentary database.

Does Keyfirst+ support cover all catalogue tools?
Keyfirst+ support is optimised for tools distributed by Keyfirst: OBDSTAR™ (G3, DP Plus), Xhorse™ (Key Tool Plus, Dolphin), Xtool™ (XPAD 3 Elite, X100 PAD), IEA ZedFull™ Plus and Autel™. Technicians have field expertise on these specific tools, including the exclusive French versions distributed by Keyfirst. Support does not cover tools purchased outside the Keyfirst network or tools from other non-referenced brands.

How does the technical ticket form work?
When opening a technical ticket, a structured form guides you to precisely describe your situation: vehicle make, model and year, tool used, procedure attempted, error message displayed and intervention context. This form is mandatory: it ensures the technician has all the information to respond effectively without back-and-forth. A ticket opened without a completed form cannot be processed.

Is Keyfirst+ support available at the weekend?
The Keyfirst+ hotline is available Monday to Saturday, six days a week. It is not available on Sundays and public holidays. The Keyfirst+ website (documentary access) is available 7 days a week, 24 hours a day, including Sundays and public holidays.

Legal Notice & Copyright

The brands mentioned and/or their associated models are the exclusive property of their respective owners. They are used solely to indicate the compatibility of the services and products offered by KEYFIRST SAS. KEYFIRST SAS is neither affiliated with nor approved by these brands. No ownership rights or licences are claimed over these brands.