CONDITIONS GÉNÉRALES DE PRESTATIONS DE SERVICES – FORMATIONS

GENERAL TERMS AND CONDITIONS OF SERVICE – TRAINING

1. Parties

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between:

• The Client, a legal entity identified in the training quotation,

• KEYFIRST SAS, NAF code: 4624Z, registered with the Trade and Companies Register under number 326 603 545 00012, with its head office located at Zone Industrielle, 24 Avenue des Allobroges – 26100 Romans-sur-Isère, represented by Mr. Sébastien DOUCET, General Manager.

2. Training Activity

KEYFIRST SAS is a company specialized in technical training related to key duplication, automotive programming, and electronic diagnostics. It is registered as a training provider with the DREETS under number 84260406926 and is Qualiopi-certified for professional training activities.

3. Training Description

The content, duration, prices, dates, prerequisites, and modalities of the training programs are detailed on the official website www.keyfirst.eu and in KEYFIRST SAS commercial documentation.
Each session has a limited number of participants to ensure optimal learning conditions. Registrations are processed in the order received.

4. Order and Contract Formation

The Client submits a written training request including company name, contact details, training titles, dates, and participant names.

Upon receipt, KEYFIRST SAS sends a quotation with these GTCS attached.
The order becomes firm and final upon receipt of:

• For private clients: the signed quotation and training agreement, along with full payment including VAT.

• For public entities: the signed agreement and a purchase order.

Sending these documents does not automatically guarantee a reservation, which is subject to availability.

5. Prerequisites

It is the Client’s responsibility to ensure that trainees meet the prerequisites indicated in the training program descriptions. KEYFIRST SAS cannot be held responsible for any mismatch between the trainee’s level and the selected training course.

6. Financial Conditions

A. Price and Payment
Prices are in euros, excluding VAT, which will be added at the applicable rate. Prices include the training session and, unless otherwise stated, lunch. Travel and accommodation costs remain the Client’s responsibility.
Invoices are payable within 30 days end of month, without discount.

B. Late Payment
In the event of late payment, the following will apply:

• Late interest at the legal rate multiplied by three,

• A fixed indemnity of €40 for recovery costs, without prejudice to additional justified expenses.

C. OPCO Funding
The Client remains liable for payment if funding by an OPCO has not been confirmed by the day before the training. Any refusal or partial coverage is not a valid reason for cancellation.

7. Training Delivery

KEYFIRST SAS conducts training sessions in accordance with current quality standards. Trainers are qualified and receive regular professional development.
The Client and trainees agree to comply with the internal regulations of the training venue. Absences or delays will not be reimbursed.

8. Client-Initiated Cancellations

A. Inter-company Training
Cancellation without charge is possible up to 15 calendar days before the session. Beyond this deadline, 50% of the amount is due. In case of no-show without notice, the full price is charged.

B. In-house Training

• More than 30 days before: only incurred costs will be invoiced.

• Between 29 and 15 days: 50% of the amount + incurred costs.

• Less than 15 days: 100% of the amount is due.

C. Postponement
Postponement may be accepted up to 2 days before the session, subject to mutual agreement and unchanged conditions (number of participants, content).

9. Cancellation or Postponement by KEYFIRST SAS

If the number of participants is insufficient, the training may be cancelled or postponed. The Client will be notified no later than one week in advance. No fees will be charged, and any payment made will be fully refunded in the event of final cancellation.

10. Intellectual Property

All training materials and content provided or used are protected by copyright. Any reproduction or use beyond strictly personal purposes is prohibited.

11. Non-Solicitation of Personnel

The Client agrees not to recruit or solicit any employee or contractor of KEYFIRST SAS, either directly or indirectly, during the contract term and for 12 months following the last service.

12. Insurance

KEYFIRST SAS holds professional liability insurance with:
MMA – Mutuelles du Mans Assurances – Policy no. 145422432

13. Liability

KEYFIRST SAS’s liability is limited to proven direct damages, excluding indirect losses. It shall not exceed five times the value of the relevant order.

14. Force Majeure

Neither party shall be held liable for any failure to perform due to force majeure as defined in Article 1218 of the French Civil Code.

15. Non-Assignment

The contract may not be assigned, whether for free or for consideration, without the prior written consent of KEYFIRST SAS.

16. Subcontracting

KEYFIRST SAS may engage subcontractors for the execution of services, under its responsibility.

17. Severability

If any provision is deemed invalid, the remaining clauses of these GTCS shall remain in full force and effect.

18. Specific Performance

The Client expressly waives the benefit of Articles 1221 and 1222 of the French Civil Code.

19. Governing Law – Jurisdiction

This contract is governed by French law.
In the event of a dispute, exclusive jurisdiction is assigned to the courts of the location of KEYFIRST SAS’s registered office.